Skip to main content

​
List Support Tickets

GET /support/list

Retrieves a list of support tickets for the current user.
GET /support/list
Authentication: connected Response 
{
  "status": "success",
  "data": {
    "list": [
      {
        "ticket": 1706745600,
        "subject": "Item not received",
        "topic": "trading",
        "concern": "deposit",
        "status": 1,
        "last_message": 1706746600,
        "created": 1706745600
      }
    ]
  }
}

​
Get Ticket Messages

GET /support/messages/:ticket

Retrieves all messages for a specific support ticket.
GET /support/messages/{ticket}
Authentication: connected Path Parameters
​
ticket
integer
required
The ticket number.
Response 
{
  "status": "success",
  "data": {
    "messages": [
      {
        "id": 1,
        "user": "76561198000000000",
        "content": "I have an issue with my deposit...",
        "admin": null,
        "timestamp": 1706745600,
        "attachments": ""
      }
    ],
    "ticket": 1706745600
  }
}
Errors
StatusMessage
errorMissing required parameter: ticket
errorTicket not found or no access

​
Create Support Ticket

POST /support/create

Creates a new support ticket with an initial message.
POST /support/create
Authentication: connected Body Parameters
​
subject
string
required
The subject/title of the support ticket.
​
description
string
required
The initial message/description of the issue.
​
topic
string
required
The topic category (e.g., "trading", "payment", "account").
​
concern
string
required
The specific concern (e.g., "deposit", "withdrawal", "ban").
​
attachment
string
Optional base64-encoded attachment.
Response 
{
  "status": "success",
  "data": {
    "ticket": 1706745600,
    "message": "Support ticket created successfully"
  }
}
Errors
StatusMessage
errorMissing required parameters: subject, description, topic, concern
errorInvalid attachment

​
Post Message to Ticket

POST /support/post

Sends a message to an existing support ticket.
POST /support/post
Authentication: connected Body Parameters
​
content
string
required
The message content (max 10,000 characters, HTML tags are stripped).
​
ticket
integer
required
The ticket number to post to.
​
attachment
string
Optional base64-encoded attachment.
Response 
{
  "status": "success",
  "data": {
    "message": "Message sent successfully",
    "ticket": 1706745600
  }
}
Errors
StatusMessage
errorMissing required parameters: content, ticket
errorCannot send message: ticket is closed
errorInvalid attachment

​
Get Messages List

GET /messages/list

Retrieves a list of recent message conversations for the user.
GET /messages/list
Authentication: connected Response 
{
  "status": "success",
  "data": {
    "list": []
  }
}

​
Admin: List Support Tickets

GET /admin/support/list

Retrieves all active support tickets for admin view.
GET /admin/support/list
Authentication: connected, admin Response 
{
  "status": "success",
  "data": {
    "list": [
      {
        "ticket": 1706745600,
        "user": "76561198000000000",
        "subject": "Item not received",
        "status": 1,
        "assigned": "AdminName"
      }
    ]
  }
}

​
Admin: Get Ticket Messages

GET /admin/support/messages/:ticket/:user

Retrieves messages for a specific support ticket with admin details.
GET /admin/support/messages/{ticket}/{user}
Authentication: connected, admin Path Parameters
​
ticket
integer
required
The ticket number.
​
user
string
required
The user’s Steam ID.
Response 
{
  "status": "success",
  "data": {
    "messages": [
      {
        "id": 1,
        "user": "76561198000000000",
        "content": "Message text...",
        "admin": "AdminName",
        "assigned": "AdminName",
        "status": "Open",
        "timestamp": 1706745600
      }
    ],
    "ticket": 1706745600
  }
}

​
Admin: Post Message

POST /admin/support/post

Sends a message to a support ticket as an admin. Triggers a Discord notification.
POST /admin/support/post
Authentication: connected, admin Body Parameters
​
content
string
required
The message content (max 200,000 characters).
​
ticket
integer
required
The ticket number.
​
user
string
required
The Steam ID of the user the message is for.
Response 
{
  "status": "success",
  "data": {
    "message": "Message sent to support (admin) successfully",
    "ticket": 1706745600
  }
}

​
Admin: Update Ticket Status

POST /admin/support/status

Updates the status of a support ticket.
POST /admin/support/status
Authentication: connected, admin Body Parameters
​
ticket
integer
required
The ticket number.
​
status
integer
required
The new status code.
​
user
string
required
The Steam ID of the ticket owner.
Response 
{
  "status": "success",
  "data": {
    "message": "Support ticket status updated successfully",
    "ticket": 1706745600,
    "status": 2
  }
}

​
Admin: Block/Unblock User

POST /admin/support/block

Blocks or unblocks a user from creating support tickets.
POST /admin/support/block
Authentication: connected, admin Body Parameters
​
user
string
required
The Steam ID of the user.
​
status
integer
required
1 to block, 0 to unblock.
Response 
{
  "status": "success",
  "data": {
    "message": "User blocked successfully",
    "user": "76561198000000000",
    "status": 1
  }
}
Errors
StatusMessage
errorMissing required parameters: user, status
errorInvalid status. Status must be 0 (unblocked) or 1 (blocked)